1. Who this policy applies to
This policy applies when you visit a Retreat Launch website, submit an enquiry, request information about consultancy services or register interest in a business acquisition opportunity.
2. Who controls your information
Retreat Launch is responsible for the personal information collected through this website. Questions, access requests and privacy concerns can be sent to hello@retreatlaunch.co.uk.
3. Information we collect
- Contact details such as your name, email address, telephone number, country and company.
- Information you provide about your retreat concept, business, experience, funding, timeline or support requirements.
- Messages, correspondence and records of discussions with us.
- Basic technical and security information generated when you use the website, such as IP address, browser information and server logs.
- Cookie preference information described in our Cookie Policy.
4. Why we use it
- To respond to enquiries and arrange strategy calls.
- To assess whether our consultancy services or acquisition opportunities may be suitable.
- To prepare proposals, enter into agreements and deliver requested services.
- To maintain website security, prevent spam and diagnose technical issues.
- To comply with legal, accounting and regulatory obligations.
5. Our lawful bases
Depending on the circumstances, we process information because you have asked us to take steps before entering a contract, because it is necessary to perform a contract, because you have given consent, because we have a legitimate business interest that does not override your rights, or because the law requires it.
6. Who we share information with
We may share information with trusted hosting, form-processing, email, CRM, IT, accounting, legal and professional-service providers where necessary. Website forms are currently processed using Netlify. We may also disclose information where required by law or in connection with a genuine corporate transaction, subject to appropriate safeguards.
7. International transfers
Some providers may process information outside the country in which you live. Where required, we use recognised contractual or legal safeguards designed to protect personal information.
8. How long we keep information
We retain enquiry information only for as long as reasonably required to respond, manage a potential relationship, meet legal obligations and resolve disputes. Unsuccessful or inactive enquiries are reviewed periodically and deleted or anonymised when no longer needed.
9. Your rights
Depending on your location, you may have rights to access, correct, erase, restrict or object to processing, withdraw consent and receive a copy of certain information. To exercise a right, email us using the address above. You may also complain to the UK Information Commissioner’s Office or, where relevant, the Office of the Australian Information Commissioner.
10. Marketing
We do not add you to marketing communications merely because you submit an enquiry unless you have agreed to receive them or another lawful basis applies. You can unsubscribe from marketing at any time.
11. Security
We use reasonable organisational and technical measures to protect information. No online system can be guaranteed completely secure, so please avoid sending sensitive information that is not necessary for your enquiry.
12. Updates
We may update this policy when our services, providers or legal obligations change. The latest version will always appear on this page.